Shipping & Returns
Just in case you are thinking of buying something from our shop, here are all the details you probably would like to know. We use a drop ship company called Printful in order to print our T-shirts on demand. So if there is an issue with returns or damaged items this is how we can help.
After you purchase a digital product you will receive a download link via email to download your goods. To prevent theft, the links for printables expire after 2 downloads. If you fail to download in time, no worries! Just forward an email to firstname.lastname@example.org to refresh the link.
All products are printed on demand and many are shipped out within 3 business days.
Average shipping times:
USA: 5-7 business days
Canada: 7-12 business days
International: 10-20 business days
International shipments may incur customs fees. Since each country’s customs policy is different, we can't always cover these fees. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost.
Order never arrived
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, we'd be happy to send you a replacement to the correct address.
If the shipping address was correct, get in touch with me at email@example.com with your order information. That way we can try to replace your order by sending it to a new address to prevent it getting lost again.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get a hold of me by then we can no longer offer a replacement at all. To make this process go faster please provide photos of the unsatisfactory product, your order information, and email us firstname.lastname@example.org so we can make it right.
There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is printed on demand, we don’t have storage or inventory to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.
Digital items: There are no refunds or returns for digital goods.